We want you to be happy with CoreA11y. If it isn't right for you, this is how refunds work.
CoreA11y Pro: 30-day money-back guarantee
- Ask within 30 days of a payment and we refund that payment in full, no questions asked. This applies to new purchases, upgrades and renewals.
- Write to support@corea11y.com with the email you used at checkout, or request the refund from your account.
- Refunds go back to the original payment method through Freemius, our reseller. Your bank may take 5 to 10 business days to show it.
- When a payment is refunded, the licence for that period is cancelled. Fixes already turned on keep working and can still be undone; Pro updates, new Pro fixes and support stop.
- After 30 days, payments are not refundable, but you can cancel at any time to stop the next renewal.
Audits ($89)
- Full refund if you cancel before we start the audit.
- Full refund if we don't deliver your report within the time we promised and you no longer want it.
- Once the report is delivered, the audit is not refundable. If something in it is wrong or unclear, tell us within 14 days and we will correct or explain it at no cost.
Remediation
- Full refund if you cancel before work starts.
- If you cancel during the work, we refund the part of the price for work not yet done.
- If a fix we made doesn't pass our agreed re-test, we will fix it again at no cost, or refund the price of that item.
CoreA11y Lite
CoreA11y Lite is free, so there is nothing to refund.
Questions
support@corea11y.com. This policy doesn't take away any rights you have under the consumer law of your country.